prikaz prve stranice dokumenta Upravljanje portfeljem IT usluga
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master's thesis
Upravljanje portfeljem IT usluga
2012. urn:nbn:hr:211:069779
Okun, Goran
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Okun, G. (2012). Upravljanje portfeljem IT usluga (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:069779

Okun, Goran. "Upravljanje portfeljem IT usluga ." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2012. https://urn.nsk.hr/urn:nbn:hr:211:069779

Okun, Goran. "Upravljanje portfeljem IT usluga ." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2012. https://urn.nsk.hr/urn:nbn:hr:211:069779

Okun, G. (2012). 'Upravljanje portfeljem IT usluga ', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 18 April 2024, https://urn.nsk.hr/urn:nbn:hr:211:069779

Okun G. Upravljanje portfeljem IT usluga [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2012 [cited 2024 April 18] Available at: https://urn.nsk.hr/urn:nbn:hr:211:069779

G. Okun, "Upravljanje portfeljem IT usluga ", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2012. Available at: https://urn.nsk.hr/urn:nbn:hr:211:069779

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Metadata
TitleUpravljanje portfeljem IT usluga
Title (english)Service portfolio management
AuthorGoran Okun
MentorZdravko Krakar (mentor)
MBZ: 139642
Committee memberVjeran Strahonja
MBZ: 95553
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2012-10-23, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Portfelj IT usluga opisuje pružanje usluga i njihove rezultate u obliku poslovnih vrijednosti. Može podijeliti u tri faze: katalog usluga, kanal usluga i ukinute (umirovljene) usluge. Omogućava optimizaciju uspješnosti pružanja usluga, te smanjenje troškova resursa koji se koriste za uslugu.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:069779
Study programmeTitle: Database and Knowledge Base Studies
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra informatike (magistar/magistra informatike)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2017-01-26 13:22:00