prikaz prve stranice dokumenta Blueprint metoda
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master's thesis
Blueprint metoda
2015. urn:nbn:hr:211:768012
Pospiš, Andreja
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Pospiš, A. (2015). Blueprint metoda (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:768012

Pospiš, Andreja. "Blueprint metoda." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2015. https://urn.nsk.hr/urn:nbn:hr:211:768012

Pospiš, Andreja. "Blueprint metoda." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2015. https://urn.nsk.hr/urn:nbn:hr:211:768012

Pospiš, A. (2015). 'Blueprint metoda', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 18 April 2024, https://urn.nsk.hr/urn:nbn:hr:211:768012

Pospiš A. Blueprint metoda [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2015 [cited 2024 April 18] Available at: https://urn.nsk.hr/urn:nbn:hr:211:768012

A. Pospiš, "Blueprint metoda", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2015. Available at: https://urn.nsk.hr/urn:nbn:hr:211:768012

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Metadata
TitleBlueprint metoda
Title (english)Blueprint method
AuthorAndreja Pospiš
MentorRenata Mekovec (mentor)
MBZ: 264446
Committee memberMelita Kozina
MBZ: 210815
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2015-07-06, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Ovaj rad opisuje usluge, njihova obilježja, značajke, svrhu i razvoj. Kako bi se u uslugu dodalo nešto posebno objašnjena je uloga dizajna usluge. A kako bi se usluga što kvalitetnije izgradila koristi se blueprint model. On služi za inoviranje usluga, dijagnosticiranje problema učinkovitosti te za definiranje strukturne promjene. Uz to priloženi su primjeri za bolje razumijevanje metode.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:768012
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Public noteZbog automatske konverzije u pdf moguće su manje nepodudarnosti između originalnog dokumenta i verzije pohranjene u repozitorij.
Created on2017-01-27 08:45:26