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master's thesis
Operativna razina upravljanja IT uslugama u bankarstvu
2019. urn:nbn:hr:211:388187
Nikola, Ferenčak
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Nikola, F. (2019). Operativna razina upravljanja IT uslugama u bankarstvu (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:388187

Nikola, Ferenčak. "Operativna razina upravljanja IT uslugama u bankarstvu." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2019. https://urn.nsk.hr/urn:nbn:hr:211:388187

Nikola, Ferenčak. "Operativna razina upravljanja IT uslugama u bankarstvu." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2019. https://urn.nsk.hr/urn:nbn:hr:211:388187

Nikola, F. (2019). 'Operativna razina upravljanja IT uslugama u bankarstvu', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 25 April 2024, https://urn.nsk.hr/urn:nbn:hr:211:388187

Nikola F. Operativna razina upravljanja IT uslugama u bankarstvu [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2019 [cited 2024 April 25] Available at: https://urn.nsk.hr/urn:nbn:hr:211:388187

F. Nikola, "Operativna razina upravljanja IT uslugama u bankarstvu", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2019. Available at: https://urn.nsk.hr/urn:nbn:hr:211:388187

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Metadata
TitleOperativna razina upravljanja IT uslugama u bankarstvu
Title (english)Operational level of IT Service Management in banking
AuthorFerenčak Nikola
MentorMelita Kozina (mentor)
MBZ: 210815
Committee memberRuben Picek
MBZ: 241564
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2019-09-26, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Tema rada je opisati operativnu razinu upravljanja IT uslugama prema najboljoj praksi (ITIL). Istražuju se glavne IT usluge i analiziraju se njihove poslovne vrijednosti unutar konkretne banke u hrvatskoj poslovnoj praksi. Analiziraju se funkcije i procesi u operativnom upravljanju IT usluga konkretne banke (servisna služba, upravljanje IT operacijama, upravljanje pristupima, incidentima, problemima, promjenama i sl.). Na temelju rezultata istraživanja koje se provodi u radu ocjenjuje se zrelost operativnog upravljanja IT uslugama unutar konkretne banke.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:388187
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to authenticated users
Terms of useLicence Attribution-ShareAlike 3.0 Unported (CC BY-SA 3.0) icon
Created on2020-04-27 07:07:11