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undergraduate thesis
Primjena Omni-channel koncepta u razvoju kontakt centar
2022. urn:nbn:hr:211:859816
Ivan, Meštrović
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Ivan, M. (2022). Primjena Omni-channel koncepta u razvoju kontakt centar (Undergraduate thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:859816

Ivan, Meštrović. "Primjena Omni-channel koncepta u razvoju kontakt centar." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2022. https://urn.nsk.hr/urn:nbn:hr:211:859816

Ivan, Meštrović. "Primjena Omni-channel koncepta u razvoju kontakt centar." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2022. https://urn.nsk.hr/urn:nbn:hr:211:859816

Ivan, M. (2022). 'Primjena Omni-channel koncepta u razvoju kontakt centar', Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 19 April 2024, https://urn.nsk.hr/urn:nbn:hr:211:859816

Ivan M. Primjena Omni-channel koncepta u razvoju kontakt centar [Undergraduate thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2022 [cited 2024 April 19] Available at: https://urn.nsk.hr/urn:nbn:hr:211:859816

M. Ivan, "Primjena Omni-channel koncepta u razvoju kontakt centar", Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:211:859816

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Metadata
TitlePrimjena Omni-channel koncepta u razvoju kontakt centar
Title (english)Applying Omni-Channel Concept in Contact Center Development
AuthorMeštrović Ivan
MentorRuben Picek (mentor)
MBZ: 241564
Committee memberSandro Gerić (član povjerenstva)
MBZ: 262613
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2022-09-19, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Završni rad obrađuje temu suvremenog kontakt centra, ključne tehnologije, te trendove u kontakt centru. Također, u radu je opisan omnichannel pristup, te njegova implementacija u kontakt centar. U praktičnom dijelu je dan primjer primjene omnichannel pristupa u kontakt centru.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:859816
Study programmeTitle: Information Technology in Business Application
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) poslovne informatike (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) poslovne informatike)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to authenticated users
Terms of useLicence Attribution-NonCommercial 3.0 Unported (CC BY-NC 3.0) icon
Created on2022-09-26 04:02:37