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master's thesis
Upravljanje odnosima s korisnicima u IT organizaciji prema ITIL standardu
2011. urn:nbn:hr:211:151950
Makšan, Ines
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Makšan, I. (2011). Upravljanje odnosima s korisnicima u IT organizaciji prema ITIL standardu (Master's thesis). Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:151950

Makšan, Ines. "Upravljanje odnosima s korisnicima u IT organizaciji prema ITIL standardu." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2011. https://urn.nsk.hr/urn:nbn:hr:211:151950

Makšan, Ines. "Upravljanje odnosima s korisnicima u IT organizaciji prema ITIL standardu." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2011. https://urn.nsk.hr/urn:nbn:hr:211:151950

Makšan, I. (2011). 'Upravljanje odnosima s korisnicima u IT organizaciji prema ITIL standardu', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 05 December 2020, https://urn.nsk.hr/urn:nbn:hr:211:151950

Makšan I. Upravljanje odnosima s korisnicima u IT organizaciji prema ITIL standardu [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2011 [cited 2020 December 05] Available at: https://urn.nsk.hr/urn:nbn:hr:211:151950

I. Makšan, "Upravljanje odnosima s korisnicima u IT organizaciji prema ITIL standardu", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2011. Available at: https://urn.nsk.hr/urn:nbn:hr:211:151950

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Metadata
TitleUpravljanje odnosima s korisnicima u IT organizaciji prema ITIL standardu
Title (english)IT Customer Relationship Management using ITIL standard
AuthorInes Makšan
MentorMelita Kozina (mentor)
MBZ: 210815
Committee memberZdravko Krakar
MBZ: 139642
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2011-10-03, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Uloga ITIL standarda u upravljanju odnosima s korisnicima u IT organizaciji (teorija i praksa). Usporedba ITIL standarda i norme ISO 9000 vezano uz područje upravljanja odnosima s korisnicima. Usporedba ITIL standarda i metode IT BSC vezano uz područje upravljanja odnosima s korisnicima. Usporedba ITIL standarda i COBIT metodike vezano uz područje upravljanja odnosima s korisnicima.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:151950
Study programmeTitle: Database and Knowledge Base Studies
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra informatike (magistar/magistra informatike)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2017-01-26 09:36:50