master's thesis
IT Customer Relationship Management using ITIL standard

Ines Makšan (2011)
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development
Cite this document...

Makšan, I. (2011). Upravljanje odnosima s korisnicima u IT organizaciji prema ITIL standardu (Master's thesis). Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:151950

Makšan, Ines. "Upravljanje odnosima s korisnicima u IT organizaciji prema ITIL standardu." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2011. https://urn.nsk.hr/urn:nbn:hr:211:151950

Makšan, Ines. "Upravljanje odnosima s korisnicima u IT organizaciji prema ITIL standardu." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2011. https://urn.nsk.hr/urn:nbn:hr:211:151950

Makšan, I. (2011). 'Upravljanje odnosima s korisnicima u IT organizaciji prema ITIL standardu', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 19 July 2019, https://urn.nsk.hr/urn:nbn:hr:211:151950

Makšan I. Upravljanje odnosima s korisnicima u IT organizaciji prema ITIL standardu [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2011 [cited 2019 July 19] Available at: https://urn.nsk.hr/urn:nbn:hr:211:151950

I. Makšan, "Upravljanje odnosima s korisnicima u IT organizaciji prema ITIL standardu", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2011. Available at: https://urn.nsk.hr/urn:nbn:hr:211:151950