Access restricted to students and staff of home institution
master's thesis
11   3
IT Customer Relationship Management using ITIL standard
Ines Makšan (2011)
University of Zagreb
Faculty of Organization and Informatics Varaždin
Department of Information Systems Development
Metadata
TitleUpravljanje odnosima s korisnicima u IT organizaciji prema ITIL standardu
AuthorInes Makšan
Mentor(s)Melita Kozina (thesis advisor)
Abstract
Uloga ITIL standarda u upravljanju odnosima s korisnicima u IT organizaciji (teorija i praksa). Usporedba ITIL standarda i norme ISO 9000 vezano uz područje upravljanja odnosima s korisnicima. Usporedba ITIL standarda i metode IT BSC vezano uz područje upravljanja odnosima s korisnicima. Usporedba ITIL standarda i COBIT metodike vezano uz područje upravljanja odnosima s korisnicima.
Parallel title (English)IT Customer Relationship Management using ITIL standard
Committee MembersZdravko Krakar
GranterUniversity of Zagreb
Faculty of Organization and Informatics Varaždin
Lower level organizational unitsDepartment of Information Systems Development
PlaceVaraždin
StateCroatia
Scientific field, discipline, subdisciplineSOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Study programme typeuniversity
Study levelgraduate
Study programmeDatabase and Knowledge Base Studies
Academic title abbreviationmag.inf.
Genremaster's thesis
Language Croatian
Defense date2011-10-03
Parallel keywords (Croatian) potpora korisnicima u osiguranju it servisa strateško planiranje i dizajn it servisa upravljanje odnosima s korisnicima u it organizaciji
Resource typetext
Access conditionAccess restricted to students and staff of home institution
Terms of usehttp://creativecommons.org/licenses/by-nc-nd/3.0/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:211:151950