prikaz prve stranice dokumenta Upravljanje isporukom usluga
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undergraduate thesis
Upravljanje isporukom usluga
2008. urn:nbn:hr:211:597070
Crnković, Josip
University of Zagreb
Faculty of Organization and Informatics

Cite this document

Crnković, J. (2008). Upravljanje isporukom usluga (Undergraduate thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:597070

Crnković, Josip. "Upravljanje isporukom usluga." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2008. https://urn.nsk.hr/urn:nbn:hr:211:597070

Crnković, Josip. "Upravljanje isporukom usluga." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2008. https://urn.nsk.hr/urn:nbn:hr:211:597070

Crnković, J. (2008). 'Upravljanje isporukom usluga', Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 19 April 2024, https://urn.nsk.hr/urn:nbn:hr:211:597070

Crnković J. Upravljanje isporukom usluga [Undergraduate thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2008 [cited 2024 April 19] Available at: https://urn.nsk.hr/urn:nbn:hr:211:597070

J. Crnković, "Upravljanje isporukom usluga", Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2008. Available at: https://urn.nsk.hr/urn:nbn:hr:211:597070

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Metadata
TitleUpravljanje isporukom usluga
Title (english)Upravljanje isporukom usluga
AuthorJosip Crnković
MentorVjeran Strahonja (mentor)
MBZ: 95553
Committee memberRuben Picek
MBZ: 241564
GranterUniversity of Zagreb
Faculty of Organization and Informatics
Varaždin
Defense date and country2008-09-26, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Upravljanje isporukom usluge prema ITIL standardima. Obrađeni su svi modeli: upravljanje razinom usluge (SLM), upravljanje kapacitetima (CM), upravljanje raspoloživošću (AM), upravljanje financijama (FM) te upravljanje neprekidnošću usluge (ITSCM).
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:597070
Study programmeTitle: Business Systems
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2017-01-26 13:14:47