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master's thesis
Kvaliteta IT usluga i norma ISO/IEC 20000:2011

Matjanec, Dario
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Matjanec, D. (2013). Kvaliteta IT usluga i norma ISO/IEC 20000:2011 (Master's thesis). Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:144209

Matjanec, Dario. "Kvaliteta IT usluga i norma ISO/IEC 20000:2011." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2013. https://urn.nsk.hr/urn:nbn:hr:211:144209

Matjanec, Dario. "Kvaliteta IT usluga i norma ISO/IEC 20000:2011." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2013. https://urn.nsk.hr/urn:nbn:hr:211:144209

Matjanec, D. (2013). 'Kvaliteta IT usluga i norma ISO/IEC 20000:2011', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 05 December 2020, https://urn.nsk.hr/urn:nbn:hr:211:144209

Matjanec D. Kvaliteta IT usluga i norma ISO/IEC 20000:2011 [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2013 [cited 2020 December 05] Available at: https://urn.nsk.hr/urn:nbn:hr:211:144209

D. Matjanec, "Kvaliteta IT usluga i norma ISO/IEC 20000:2011", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2013. Available at: https://urn.nsk.hr/urn:nbn:hr:211:144209

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