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master's thesis
Dizajn usluge - pregled i usporedba alata
2015. urn:nbn:hr:211:292064
Glavica, Dominik
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Glavica, D. (2015). Dizajn usluge - pregled i usporedba alata (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:292064

Glavica, Dominik. "Dizajn usluge - pregled i usporedba alata." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2015. https://urn.nsk.hr/urn:nbn:hr:211:292064

Glavica, Dominik. "Dizajn usluge - pregled i usporedba alata." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2015. https://urn.nsk.hr/urn:nbn:hr:211:292064

Glavica, D. (2015). 'Dizajn usluge - pregled i usporedba alata', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 09 November 2024, https://urn.nsk.hr/urn:nbn:hr:211:292064

Glavica D. Dizajn usluge - pregled i usporedba alata [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2015 [cited 2024 November 09] Available at: https://urn.nsk.hr/urn:nbn:hr:211:292064

D. Glavica, "Dizajn usluge - pregled i usporedba alata", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2015. Available at: https://urn.nsk.hr/urn:nbn:hr:211:292064

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Metadata
TitleDizajn usluge - pregled i usporedba alata
Title (english)Service design - a review and comparison of tools
AuthorDominik Glavica
MentorRenata Mekovec (mentor)
MBZ: 264446
Committee memberMelita Kozina
MBZ: 210815
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2015-09-18, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Predmet i cilj ovog rada bio je pobliže objasniti dizajn usluge te istražiti i navesti koji se alati koriste za upravljanje uslugama i dizajn usluga te ih usporediti. Dizajn usluge je faza životnog ciklusa IT usluge gdje se usluga detaljnije osmišljava i priprema za implementaciju. Postoje mnogi alati za upravljanje uslugama, ali i za sam dizajn usluge. Alati za upravljanje uslugama omogućuju automatizaciju i integraciju ključnih procesa dok alati za dizajn usluge služe za povećanje kvalitete dizajna i povezivanje komponenata usluge.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:292064
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2017-01-27 07:49:13