master's thesis
IT Service Management by using ISO/IEC 20000

Sanja Debeljak (2016)
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development
Cite this document...

Debeljak, S. (2016). Upravljanje IT uslugama primjenom norme ISO/IEC 20000 (Master's thesis). Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:969052

Debeljak, Sanja. "Upravljanje IT uslugama primjenom norme ISO/IEC 20000." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2016. https://urn.nsk.hr/urn:nbn:hr:211:969052

Debeljak, Sanja. "Upravljanje IT uslugama primjenom norme ISO/IEC 20000." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2016. https://urn.nsk.hr/urn:nbn:hr:211:969052

Debeljak, S. (2016). 'Upravljanje IT uslugama primjenom norme ISO/IEC 20000', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 20 August 2019, https://urn.nsk.hr/urn:nbn:hr:211:969052

Debeljak S. Upravljanje IT uslugama primjenom norme ISO/IEC 20000 [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2016 [cited 2019 August 20] Available at: https://urn.nsk.hr/urn:nbn:hr:211:969052

S. Debeljak, "Upravljanje IT uslugama primjenom norme ISO/IEC 20000", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2016. Available at: https://urn.nsk.hr/urn:nbn:hr:211:969052