prikaz prve stranice dokumenta Razvoj modela upravljanja incidentima
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master's thesis
Razvoj modela upravljanja incidentima
2014. urn:nbn:hr:211:241526
Balažin, Veronika
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Balažin, V. (2014). Razvoj modela upravljanja incidentima (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:241526

Balažin, Veronika. "Razvoj modela upravljanja incidentima." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2014. https://urn.nsk.hr/urn:nbn:hr:211:241526

Balažin, Veronika. "Razvoj modela upravljanja incidentima." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2014. https://urn.nsk.hr/urn:nbn:hr:211:241526

Balažin, V. (2014). 'Razvoj modela upravljanja incidentima', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 11 January 2025, https://urn.nsk.hr/urn:nbn:hr:211:241526

Balažin V. Razvoj modela upravljanja incidentima [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2014 [cited 2025 January 11] Available at: https://urn.nsk.hr/urn:nbn:hr:211:241526

V. Balažin, "Razvoj modela upravljanja incidentima", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2014. Available at: https://urn.nsk.hr/urn:nbn:hr:211:241526

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Metadata
TitleRazvoj modela upravljanja incidentima
Title (english)Development of the incident management model
AuthorVeronika Balažin
MentorMario Žgela (mentor)
Committee memberZdravko Krakar
MBZ: 139642
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2014-09-25, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Upravljanje incidentima (eng. Incident management) je pojam koji obuhvaća identifikaciju, analizu i rješavanje uzroka i posljedica incidenata - događaja koji mogu dovesti do zastoja u radu organizacije te smanjiti kvalitetu IT usluga. U radu se navodi važnost ITIL-a i ISO/IEC 20000 norme kod upravljanja incidentima te njihov životni ciklus i model koji ilustrira cjelokupan proces.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:241526
Study programmeTitle: Database and Knowledge Base Studies
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra informatike (magistar/magistra informatike)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
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Created on2017-02-02 07:52:50