Conflict resolution and decision making in big-size organisations : three case studies from Croatia

Professional paper - Professional paper

• Author: Katarina Ilečić
• Author: Nikola Kadoić
• Author's institution: University of Zagreb; Faculty of Organization and Informatics
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Information and Communication Sciences

Abstract (english)

Conflict management is a challenging activity for managers in almost all organisations in the world. After the theoretical background of the topic related to the conflict resolution area, this paper brings three case studies of big-size organisations from Croatia: two enterprises and one school. The primary research methodology was an interview. Interviews were conducted with responsible persons in organisations. Results of the research are compared to one study conducted in 2001 and they are similar.

• Keywords (english): conflicts; decision making; organisation; conflict management; conflict resolution
• Language: english
• Publication type: Professional paper - Professional paper
• Publication status: Published
• Peer review: Peer review - international
• Publication version: Published version
• Publication title: Proceedings of The 5th International Virtual Conference on Advanced Scientific Results (SCIECONF-2017)
• Numbering: pp. 95-100
• ISBN: 978-80-554-1337-2
• DOI: https://doi.org/10.18638/scieconf.2017.5.1.446
• URN:NBN: urn:nbn:hr:211:732003
• Publication: 2017-06
• Conference: Title: The 5th International Virtual Conference on Advanced Scientific Results (SCIECONF-2017); Acronym: SCIECONF-2017; Location: Žilian, Slovakia; Start date: 2017-06-26; End date: 2017-06-29; Assembly type: Other
• Document URL: http://www.scieconf.com/archive/?vid=1&aid=2&kid=90501-446
• Type of resource: Text
• Publishing place: Žilina, Slovačka
• Access conditions: Open access
• Created on: 2017-11-03 07:50:26