The ANP Representation of the BSC

Scientific paper - Original scientific paper

• Author: Aleksander Janeš
• Author: Nikola Kadoić
• Author: Nina Begičević Ređep
• Author's institution: University of Zagreb; Faculty of Organization and Informatics
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Information and Communication Sciences

Abstract (english)

The development and empirical verification of the balanced scorecard (BSC) model, using the multi-criteria decision-making method (MCDM) called the analytic network process (ANP), are the key issues of the presented research. The research was based on a case study of modelling the BSC for Ydria Motors LL (YM), a manufacturing company. Findings from the empirical analysis showed that the BSC and the ANP are complementary methods. Therefore, it can be asserted that introducing the ANP to implement the BSC and vice versa, improved the decision-making approach and the quality of the obtained results.

• Keywords (english): analytic hierarchy process (AHP); analytic network process (ANP); balanced scorecard (BSC); decision-making; performance measurement systems (PMSs); strategy
• Language: english
• Publication type: Scientific paper - Original scientific paper
• Publication status: Published
• Peer review: Peer review - international
• Publication title: Proceedings of 28th International Conference Central European Conference on Information and Intelligent Systems 2017
• Numbering: vol. 28, pp. 309-315
• p-ISSN: 1847-2001
• e-ISSN: 1847-2295
• URN:NBN: urn:nbn:hr:211:823651
• Publication: 2017-09
• Document URL: http://archive.ceciis.foi.hr/app/index.php/ceciis/index/pages/view/ProceedingsArchive2017
• Type of resource: Text
• Publishing place: Varaždin
• Access conditions: Open access
• Created on: 2017-11-03 12:07:14