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master's thesis
Principi strateškog planiranja IT usluga
2017. urn:nbn:hr:211:220264
Novak, Monika
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Novak, M. (2017). Principi strateškog planiranja IT usluga (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:220264

Novak, Monika. "Principi strateškog planiranja IT usluga." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2017. https://urn.nsk.hr/urn:nbn:hr:211:220264

Novak, Monika. "Principi strateškog planiranja IT usluga." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2017. https://urn.nsk.hr/urn:nbn:hr:211:220264

Novak, M. (2017). 'Principi strateškog planiranja IT usluga', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 28 March 2025, https://urn.nsk.hr/urn:nbn:hr:211:220264

Novak M. Principi strateškog planiranja IT usluga [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2017 [cited 2025 March 28] Available at: https://urn.nsk.hr/urn:nbn:hr:211:220264

M. Novak, "Principi strateškog planiranja IT usluga", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:211:220264

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Metadata
TitlePrincipi strateškog planiranja IT usluga
Title (english)The principles of strategic planning of IT services
AuthorMonika Novak
MentorMelita Kozina (mentor)
MBZ: 210815
Committee memberRuben Picek
MBZ: 241564
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2017-09-12, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Tema ovog diplomskog rada su principi strateškog planiranja IT usluga. U radu je opisano što je to ITSM, što je ITIL i životni ciklus usluga, što predstavlja strategija usluga te su opisani sami principi strateškog planiranja IT usluga. Kod praktičkog primjera je na primjeru Tehnološko-inovacijskog centra Međimurje d.o.o. opisan princip definiranje usluga.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:220264
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2019-03-04 10:43:22
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