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master's thesis
Provedba načela kontinuiranog poboljšanja u upravljanju IT uslugama
2017. urn:nbn:hr:211:861810
Bednjički, Sonja
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Bednjički, S. (2017). Provedba načela kontinuiranog poboljšanja u upravljanju IT uslugama (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:861810

Bednjički, Sonja. "Provedba načela kontinuiranog poboljšanja u upravljanju IT uslugama." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2017. https://urn.nsk.hr/urn:nbn:hr:211:861810

Bednjički, Sonja. "Provedba načela kontinuiranog poboljšanja u upravljanju IT uslugama." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2017. https://urn.nsk.hr/urn:nbn:hr:211:861810

Bednjički, S. (2017). 'Provedba načela kontinuiranog poboljšanja u upravljanju IT uslugama', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 09 October 2024, https://urn.nsk.hr/urn:nbn:hr:211:861810

Bednjički S. Provedba načela kontinuiranog poboljšanja u upravljanju IT uslugama [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2017 [cited 2024 October 09] Available at: https://urn.nsk.hr/urn:nbn:hr:211:861810

S. Bednjički, "Provedba načela kontinuiranog poboljšanja u upravljanju IT uslugama", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:211:861810

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Metadata
TitleProvedba načela kontinuiranog poboljšanja u upravljanju IT uslugama
Title (english)The implementation of the principle of continuous improvement in the IT service management
AuthorSonja Bednjički
MentorMelita Kozina (mentor)
MBZ: 210815
Committee memberValentina Kirinić
MBZ: 218651
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2017-09-21, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
U radu je opisano načelo kontinuiranog poboljšanja IT usluga primjenom prakse koju definira ITIL V3. Također, u radu je opisana i norma ISO/IEC 20000. Praktični dio rada sastoji se od opisa provedbe načela kontinuiranog poboljšanja u konkretnom poduzeću.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:861810
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Public noteZbog automatske konverzije u pdf moguće su manje nepodudarnosti između originalnog dokumenta i verzije pohranjene u repozitorij.
Created on2019-03-04 10:44:01