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master's thesis
Tranzicija IT usluga prema ITIL V3 najboljoj praksi
2017. urn:nbn:hr:211:343968
Habunek, Mateja
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Habunek, M. (2017). Tranzicija IT usluga prema ITIL V3 najboljoj praksi (Master's thesis). Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:343968

Habunek, Mateja. "Tranzicija IT usluga prema ITIL V3 najboljoj praksi." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2017. https://urn.nsk.hr/urn:nbn:hr:211:343968

Habunek, Mateja. "Tranzicija IT usluga prema ITIL V3 najboljoj praksi." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2017. https://urn.nsk.hr/urn:nbn:hr:211:343968

Habunek, M. (2017). 'Tranzicija IT usluga prema ITIL V3 najboljoj praksi', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 20 September 2020, https://urn.nsk.hr/urn:nbn:hr:211:343968

Habunek M. Tranzicija IT usluga prema ITIL V3 najboljoj praksi [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2017 [cited 2020 September 20] Available at: https://urn.nsk.hr/urn:nbn:hr:211:343968

M. Habunek, "Tranzicija IT usluga prema ITIL V3 najboljoj praksi", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:211:343968

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Metadata
TitleTranzicija IT usluga prema ITIL V3 najboljoj praksi
Title (english)The transition of IT services according to ITIL V3 best practices
AuthorMateja Habunek
MentorMelita Kozina (mentor)
MBZ: 210815
Committee memberValentina Kirinić
MBZ: 218651
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2017-09-21, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
U radu je opisana svrha i značajke tranzicije IT usluga prema ITIL V3 najboljoj praksi. U praktičnom djelu rada je na konkretnom poduzeću ispitana važnost tranzicije IT usluga u upravljanju IT uslugama, a pri tome je dan naglasak na analizu procesa upravljanja promjenama te procedura validacije i testiranja IT usluga.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:343968
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2019-03-04 10:43:51