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undergraduate thesis
Izrada strategije nove IT usluge
2019. urn:nbn:hr:211:250289
Kolbas, Denis
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Kolbas, D. (2019). Izrada strategije nove IT usluge (Undergraduate thesis). Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:250289

Kolbas, Denis. "Izrada strategije nove IT usluge." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2019. https://urn.nsk.hr/urn:nbn:hr:211:250289

Kolbas, Denis. "Izrada strategije nove IT usluge." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2019. https://urn.nsk.hr/urn:nbn:hr:211:250289

Kolbas, D. (2019). 'Izrada strategije nove IT usluge', Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 23 November 2020, https://urn.nsk.hr/urn:nbn:hr:211:250289

Kolbas D. Izrada strategije nove IT usluge [Undergraduate thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2019 [cited 2020 November 23] Available at: https://urn.nsk.hr/urn:nbn:hr:211:250289

D. Kolbas, "Izrada strategije nove IT usluge", Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2019. Available at: https://urn.nsk.hr/urn:nbn:hr:211:250289

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Metadata
TitleIzrada strategije nove IT usluge
Title (english)Strategy development of new IT service
AuthorDenis Kolbas
MentorKatarina Pažur Aničić (mentor)
MBZ: 340193
Committee memberVjeran Strahonja
MBZ: 95553
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2019-09-27, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Ovaj rad bavi se okvirom za upravljanje informacijskim uslugama – ITIL. Konkretno, u radu se obrađuje životna faza strategije usluge koja zajedno s dizajnom, tranzicijom, operacijom i kontinuiranim unaprjeđenjem usluge čini cijeli životni ciklus usluge. Strategija usluge sagledana je kroz pet procesa od kojih je sačinjena – prvo u teorijskom smislu, a zatim je primijenjena i na usluzi growth marketinga. Na usluzi su primijenjeni procesi, metode i najbolje prakse koji ITIL propisuje s ciljem izrade strategije
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:250289
Study programmeTitle: Business Systems
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution 3.0 Unported (CC BY 3.0) icon
Created on2020-05-04 10:23:25