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master's thesis
Autonomni inteligentni agent korisničke podrške
2021. urn:nbn:hr:211:656506
Rinkovec, Igor
University of Zagreb
Faculty of Organization and Informatics
Department of Theoretical and Applied Foundations of Information Sciences

Cite this document

Rinkovec, I. (2021). Autonomni inteligentni agent korisničke podrške (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:656506

Rinkovec, Igor. "Autonomni inteligentni agent korisničke podrške." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2021. https://urn.nsk.hr/urn:nbn:hr:211:656506

Rinkovec, Igor. "Autonomni inteligentni agent korisničke podrške." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2021. https://urn.nsk.hr/urn:nbn:hr:211:656506

Rinkovec, I. (2021). 'Autonomni inteligentni agent korisničke podrške', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 26 February 2025, https://urn.nsk.hr/urn:nbn:hr:211:656506

Rinkovec I. Autonomni inteligentni agent korisničke podrške [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2021 [cited 2025 February 26] Available at: https://urn.nsk.hr/urn:nbn:hr:211:656506

I. Rinkovec, "Autonomni inteligentni agent korisničke podrške", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:211:656506

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Metadata
TitleAutonomni inteligentni agent korisničke podrške
Title (english)Autonomous Intelligent Customer Support Agent
AuthorIgor Rinkovec
MentorMarkus Schatten (mentor)
MBZ: 291806
Committee memberSandra Lovrenčić (član povjerenstva)
MBZ: 229934
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Theoretical and Applied Foundations of Information Sciences)
Varaždin
Defense date and country2021-01-29, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Rad istražuje dosadašnje bitne primjerke agenata za razgovor te ispituje potrebu da se slična tehnologija upotrijebi za potrebe pružanja korisničke podrške. Rad dizajnira arhitekturu jednog takvog sustava i upušta se u implementacijske detalje sustava Omoi - konfigurabilnog više-domenskog autonomnog agenta za korisničku podršku.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:656506
Study programmeTitle: Database and Knowledge Base Studies
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra informatike (magistar/magistra informatike)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to authenticated users
Terms of useLicence Attribution-NonCommercial 3.0 Unported (CC BY-NC 3.0) icon
Created on2021-05-06 13:28:24