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undergraduate thesis
Analiza uvođenja omnichannel kontakt centra
2022. urn:nbn:hr:211:969207
Lojina, Jelena
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Lojina, J. (2022). Analiza uvođenja omnichannel kontakt centra (Undergraduate thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:969207

Lojina, Jelena. "Analiza uvođenja omnichannel kontakt centra." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2022. https://urn.nsk.hr/urn:nbn:hr:211:969207

Lojina, Jelena. "Analiza uvođenja omnichannel kontakt centra." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2022. https://urn.nsk.hr/urn:nbn:hr:211:969207

Lojina, J. (2022). 'Analiza uvođenja omnichannel kontakt centra', Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 15 March 2025, https://urn.nsk.hr/urn:nbn:hr:211:969207

Lojina J. Analiza uvođenja omnichannel kontakt centra [Undergraduate thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2022 [cited 2025 March 15] Available at: https://urn.nsk.hr/urn:nbn:hr:211:969207

J. Lojina, "Analiza uvođenja omnichannel kontakt centra", Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:211:969207

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Metadata
TitleAnaliza uvođenja omnichannel kontakt centra
Title (english)Analysis of the omnichannel contact center implementation
AuthorJelena Lojina
MentorRuben Picek (mentor)
MBZ: 241564
Committee memberMelita Kozina (član povjerenstva)
MBZ: 210815
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2022-05-17, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
U radu je napravljena analiza postojećeg rada kontakt centra banke, te potencijal koji se otvara implementacijom omnichannel koncepta te prijedlog implementacije u konkretnom slučaju temeljem analize jednog od dostupnih rješenja na tržištu.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:969207
Study programmeTitle: Information Technology in Business Application
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) poslovne informatike (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) poslovne informatike)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution-ShareAlike 3.0 Unported (CC BY-SA 3.0) icon
Created on2022-05-23 04:00:35
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