prikaz prve stranice dokumenta Upravljanje razinama usluga
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undergraduate thesis
Upravljanje razinama usluga
2014. urn:nbn:hr:211:961487
Sikavica, Nino
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Sikavica, N. (2014). Upravljanje razinama usluga (Undergraduate thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:961487

Sikavica, Nino. "Upravljanje razinama usluga." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2014. https://urn.nsk.hr/urn:nbn:hr:211:961487

Sikavica, Nino. "Upravljanje razinama usluga." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2014. https://urn.nsk.hr/urn:nbn:hr:211:961487

Sikavica, N. (2014). 'Upravljanje razinama usluga', Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 18 April 2024, https://urn.nsk.hr/urn:nbn:hr:211:961487

Sikavica N. Upravljanje razinama usluga [Undergraduate thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2014 [cited 2024 April 18] Available at: https://urn.nsk.hr/urn:nbn:hr:211:961487

N. Sikavica, "Upravljanje razinama usluga", Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2014. Available at: https://urn.nsk.hr/urn:nbn:hr:211:961487

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Metadata
TitleUpravljanje razinama usluga
Title (english)Service level management
AuthorNino Sikavica
MentorRenata Mekovec (mentor)
MBZ: 264446
Committee memberRuben Picek
MBZ: 241564
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2014-09-26, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Rad se sastoji od tri dijela. Prvi dio je općenito o ITIL-u (što je ITIL, povijest,životni ciklus usluge). Drugi dio je o fazi dizajna usluge i procesu upravljanja razinama usluge. Praktični primjer je web aplikacija OTRS::ITSM.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:961487
Study programmeTitle: Information Systems
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Public noteZbog automatske konverzije u pdf moguće su manje nepodudarnosti između originalnog dokumenta i verzije pohranjene u repozitorij.
Created on2017-01-26 08:16:57