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undergraduate thesis
Čimbenici koji utječu na kvalitetu e-usluge
2012. urn:nbn:hr:211:587569
Vuljak, Ivan
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Vuljak, I. (2012). Čimbenici koji utječu na kvalitetu e-usluge (Undergraduate thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:587569

Vuljak, Ivan. "Čimbenici koji utječu na kvalitetu e-usluge." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2012. https://urn.nsk.hr/urn:nbn:hr:211:587569

Vuljak, Ivan. "Čimbenici koji utječu na kvalitetu e-usluge." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2012. https://urn.nsk.hr/urn:nbn:hr:211:587569

Vuljak, I. (2012). 'Čimbenici koji utječu na kvalitetu e-usluge', Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 20 December 2024, https://urn.nsk.hr/urn:nbn:hr:211:587569

Vuljak I. Čimbenici koji utječu na kvalitetu e-usluge [Undergraduate thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2012 [cited 2024 December 20] Available at: https://urn.nsk.hr/urn:nbn:hr:211:587569

I. Vuljak, "Čimbenici koji utječu na kvalitetu e-usluge", Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2012. Available at: https://urn.nsk.hr/urn:nbn:hr:211:587569

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Metadata
TitleČimbenici koji utječu na kvalitetu e-usluge
Title (english)Factors that infuence e-service quality
AuthorIvan Vuljak
MentorRenata Mekovec (mentor)
MBZ: 264446
Committee memberZvonimir Sabati
MBZ: 172376
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2012-10-01, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
U ovom radu opisane su definicije i kvalitete e-usluge, sustav tj. instrument za mjerenje kvalitete usluge pod nazivom SERVQUAL te neki od važnijih sustava za procjenu kvalitete elektroničke usluge.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:587569
Study programmeTitle: Information Systems
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2017-01-26 14:03:40