prikaz prve stranice dokumenta Kvaliteta IT usluga i norma ISO/IEC 20000:2011
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master's thesis
Kvaliteta IT usluga i norma ISO/IEC 20000:2011
2013. urn:nbn:hr:211:144209
Matjanec, Dario
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Matjanec, D. (2013). Kvaliteta IT usluga i norma ISO/IEC 20000:2011 (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:144209

Matjanec, Dario. "Kvaliteta IT usluga i norma ISO/IEC 20000:2011." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2013. https://urn.nsk.hr/urn:nbn:hr:211:144209

Matjanec, Dario. "Kvaliteta IT usluga i norma ISO/IEC 20000:2011." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2013. https://urn.nsk.hr/urn:nbn:hr:211:144209

Matjanec, D. (2013). 'Kvaliteta IT usluga i norma ISO/IEC 20000:2011', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 26 December 2024, https://urn.nsk.hr/urn:nbn:hr:211:144209

Matjanec D. Kvaliteta IT usluga i norma ISO/IEC 20000:2011 [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2013 [cited 2024 December 26] Available at: https://urn.nsk.hr/urn:nbn:hr:211:144209

D. Matjanec, "Kvaliteta IT usluga i norma ISO/IEC 20000:2011", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2013. Available at: https://urn.nsk.hr/urn:nbn:hr:211:144209

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Metadata
TitleKvaliteta IT usluga i norma ISO/IEC 20000:2011
Title (english)The quality of IT services and ISO/IEC 20000:2011
AuthorDario Matjanec
MentorZdravko Krakar (mentor)
MBZ: 139642
Committee memberMelita Kozina
MBZ: 210815
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2013-06-28, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
<p>Norma ISO/IEC 20000-1:2011 kao okvir razvoja kvalitete IT potpore. Relacija norme ISO/IEC 20000-1:2011 i ITIL-a V3. Izrada alata za mjerenje trenutačne razine kvalitete IT usluga u nekom poslovnom sustavu. Upute za upravljanje IT uslugama kroz pružanje kvalitete primjenom norme ISO/IEC 20000-1:2011.</p>
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:144209
Study programmeTitle: Database and Knowledge Base Studies
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra informatike (magistar/magistra informatike)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2017-01-26 14:04:53