University of Zagreb Faculty of Organization and Informatics Department of Information Systems Development
Cite this document
Matjanec, D. (2013). Kvaliteta IT usluga i norma ISO/IEC 20000:2011 (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:144209
Matjanec, Dario. "Kvaliteta IT usluga i norma ISO/IEC 20000:2011." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2013. https://urn.nsk.hr/urn:nbn:hr:211:144209
Matjanec, Dario. "Kvaliteta IT usluga i norma ISO/IEC 20000:2011." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2013. https://urn.nsk.hr/urn:nbn:hr:211:144209
Matjanec, D. (2013). 'Kvaliteta IT usluga i norma ISO/IEC 20000:2011', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 16 August 2024, https://urn.nsk.hr/urn:nbn:hr:211:144209
Matjanec D. Kvaliteta IT usluga i norma ISO/IEC 20000:2011 [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2013 [cited 2024 August 16] Available at: https://urn.nsk.hr/urn:nbn:hr:211:144209
D. Matjanec, "Kvaliteta IT usluga i norma ISO/IEC 20000:2011", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2013. Available at: https://urn.nsk.hr/urn:nbn:hr:211:144209