prikaz prve stranice dokumenta ITIL i upravljanje razinama ICT usluga
Access restricted to students and staff of home institution
master's thesis
ITIL i upravljanje razinama ICT usluga
2011. urn:nbn:hr:211:805377
Kumek, Nikola
University of Zagreb
Faculty of Organization and Informatics

Cite this document

Kumek, N. (2011). ITIL i upravljanje razinama ICT usluga (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:805377

Kumek, Nikola. "ITIL i upravljanje razinama ICT usluga." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2011. https://urn.nsk.hr/urn:nbn:hr:211:805377

Kumek, Nikola. "ITIL i upravljanje razinama ICT usluga." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2011. https://urn.nsk.hr/urn:nbn:hr:211:805377

Kumek, N. (2011). 'ITIL i upravljanje razinama ICT usluga', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 02 December 2024, https://urn.nsk.hr/urn:nbn:hr:211:805377

Kumek N. ITIL i upravljanje razinama ICT usluga [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2011 [cited 2024 December 02] Available at: https://urn.nsk.hr/urn:nbn:hr:211:805377

N. Kumek, "ITIL i upravljanje razinama ICT usluga", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2011. Available at: https://urn.nsk.hr/urn:nbn:hr:211:805377

Please login to the repository to save this object to your list.
Metadata
TitleITIL i upravljanje razinama ICT usluga
Title (english)ITIL and Service Level Management
AuthorNikola Kumek
MentorZdravko Krakar (mentor)
MBZ: 139642
Committee memberVjeran Strahonja
MBZ: 95553
GranterUniversity of Zagreb
Faculty of Organization and Informatics
Varaždin
Defense date and country2011-10-04, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
ITIL (eng. Information Technology Infrastructure Library) je najrašireniji pristup upravljanju razinama ICT usluga. U radu je obradjeno upravljanje razinama ICT usluga kao dio ITIL-a. Oblikovanje SLM procesa. Određivanje zahtjeva za razinama ICT usluga. Izrada SLA i OLA. Nadzor i audit ostvarenja obveza iz ovih dokumenata. Unapređenje odnosa zainteresiranih strana. Programska potpora upravljanju razinama ICT usluga.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:805377
Study programmeTitle: Database and Knowledge Base Studies
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra informatike (magistar/magistra informatike)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2017-01-26 14:07:12