prikaz prve stranice dokumenta Upravljanje odnosima s korisnicima u IT-u podržano ITIL najboljom praksom
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master's thesis
Upravljanje odnosima s korisnicima u IT-u podržano ITIL najboljom praksom
2014. urn:nbn:hr:211:250082
Crnjak, Tina
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Crnjak, T. (2014). Upravljanje odnosima s korisnicima u IT-u podržano ITIL najboljom praksom (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:250082

Crnjak, Tina. "Upravljanje odnosima s korisnicima u IT-u podržano ITIL najboljom praksom." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2014. https://urn.nsk.hr/urn:nbn:hr:211:250082

Crnjak, Tina. "Upravljanje odnosima s korisnicima u IT-u podržano ITIL najboljom praksom." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2014. https://urn.nsk.hr/urn:nbn:hr:211:250082

Crnjak, T. (2014). 'Upravljanje odnosima s korisnicima u IT-u podržano ITIL najboljom praksom', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 13 January 2025, https://urn.nsk.hr/urn:nbn:hr:211:250082

Crnjak T. Upravljanje odnosima s korisnicima u IT-u podržano ITIL najboljom praksom [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2014 [cited 2025 January 13] Available at: https://urn.nsk.hr/urn:nbn:hr:211:250082

T. Crnjak, "Upravljanje odnosima s korisnicima u IT-u podržano ITIL najboljom praksom", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2014. Available at: https://urn.nsk.hr/urn:nbn:hr:211:250082

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Metadata
TitleUpravljanje odnosima s korisnicima u IT-u podržano ITIL najboljom praksom
Title (english)IT Customer Relation Management supported by ITIL
AuthorTina Crnjak
MentorMelita Kozina (mentor)
MBZ: 210815
Committee memberRuben Picek
MBZ: 241564
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2014-09-26, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Rad opisuje upravljanje odnosima sa korisnicima u IT-u. Opisane su faze ITIL najbolje prakse te zahtjevi norme ISO 20000-1. Opisano je istraživanje o primjeni ITIL-a u konkretnom poduzeću te napravljena procjena zrelosti korištenja ITIL-a.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:250082
Study programmeTitle: Database and Knowledge Base Studies
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra informatike (magistar/magistra informatike)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2017-01-27 08:31:56