Razvoj sustava lokalne riznice primjenom okvira ITIL

professional thesis

• Author: Ivan Vujčić
• Mentor: Sandro Gerić (mentor); MBZ: 262613
• Committee member: Melita Kozina (predsjednik povjerenstva); MBZ: 210815
• Committee member: Sandro Gerić (član povjerenstva); MBZ: 262613
• Committee member: Ruža Brčić (član povjerenstva); MBZ: 259140
• Granter: University of Zagreb; Faculty of Organization and Informatics; Varaždin
• Defense date and country: 2017-07-19, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics

Abstract

Proračunski procesi u jedinicama lokalne, područne (regionalne) samouprave su podržani informacijskim sustavom. Najvažniji procesi, planiranje i realizacija plana proračuna, te knjigovodstveno bilježenje svih promjena nastalih tijekom tih procesa su podržani kroz sustav lokalne riznice. Sustav lokalne riznice omogućuje JLPRS financijsku disciplinu trošenja sredstava ponajprije njegovih proračunskih korisnika. Osim discipline, sustav lokalne riznice pozitivno utječe na integraciju proračunskih korisnika i njihovih osnivača jer im daje mogućnost biti aktivnim sudionikom tih procesa. Time se podiže svijest o točnosti podataka kao i smanjenje potrebe za duplim evidencijama identičnih podataka u raznorodnim informacijskim sustavima.
Rad se bavi identificiranjem postojećih dobrih praksi i identificiranjem područja za poboljšanja prema ITIL okviru. Iako dobavljač uslugu sustava lokalne riznice nudi preko deset godina nudi na tržištu postoji potreba za provjerom koje dobre prakse su već implementirane a koje je potrebno implementirati da bi se u potpunosti ispunila poslovna očekivanja korisnika za uslugu sustava lokalne riznice.

Abstract (english)

Budgetary process in local self-governments are supported by information systems. Planning and executing with accounting is the core part of the local treasury solution. Local treasury solution gives local self-government the ability to perform fiscal discipline with their users. Besides, local treasury solution shows significant progress in the relationships between the government and their users by integrating them into budgetary process as active role during the process of planning and executing the plan. This collaboration rises the level of data accuracy and lovers the duplication of the same data in various financial software solutions.
The paper tries to identify existing best practices and marking the areas for improvements regarding the ITIL methodology. The supplier has maintained the local self-government service for more than 10 years and still feels the need to be improved. To identify which best practices has been already implemented and recognise which one has to be implemented to support the business needs for their local self-government solution customers.

• Keywords: usluga; lokalna riznica; proračun; ITIL; najbolje prakse; metrike
• Keywords (english): service; local self-government; budget; ITIL; best practice; metrics
• Language: croatian
• URN:NBN: urn:nbn:hr:211:365325
• Study programme: Title: Business Systems Management; Study programme type: university; Study level: postgraduate specialist; Academic / professional title: sveučilišni/a specijalist/specijalistica menadžmenta poslovnih sustava (sveučilišni/a specijalist/specijalistica menadžmenta poslovnih sustava)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2017-09-04 09:53:30