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master's thesis
Glavni koncepti organiziranja najbolje prakse za upravljanje IT uslugama
2017. urn:nbn:hr:211:689078
Ferenčak, Iva
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Ferenčak, I. (2017). Glavni koncepti organiziranja najbolje prakse za upravljanje IT uslugama (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:689078

Ferenčak, Iva. "Glavni koncepti organiziranja najbolje prakse za upravljanje IT uslugama." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2017. https://urn.nsk.hr/urn:nbn:hr:211:689078

Ferenčak, Iva. "Glavni koncepti organiziranja najbolje prakse za upravljanje IT uslugama." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2017. https://urn.nsk.hr/urn:nbn:hr:211:689078

Ferenčak, I. (2017). 'Glavni koncepti organiziranja najbolje prakse za upravljanje IT uslugama', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 25 December 2024, https://urn.nsk.hr/urn:nbn:hr:211:689078

Ferenčak I. Glavni koncepti organiziranja najbolje prakse za upravljanje IT uslugama [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2017 [cited 2024 December 25] Available at: https://urn.nsk.hr/urn:nbn:hr:211:689078

I. Ferenčak, "Glavni koncepti organiziranja najbolje prakse za upravljanje IT uslugama", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:211:689078

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Metadata
TitleGlavni koncepti organiziranja najbolje prakse za upravljanje IT uslugama
Title (english)General concepts of organizing for IT service management practices
AuthorIva Ferenčak
MentorMelita Kozina (mentor)
MBZ: 210815
Committee memberRenata Mekovec
MBZ: 264446
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2017-09-25, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
U radu su opisani glavni koncepti organiziranja ITSM-a s obzirom na pojedine faze životnog ciklusa IT usluga i njima srodne prakse. Koncepti uključuju organizacijske strukture, uloge i odgovornosti, kompetencije koje su važne za svaku fazu životnog ciklusa IT usluga. Primjer organiziranja ITSM-a opisan je konkretno na poslovnom sustavu iz prakse.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:689078
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2019-03-04 10:33:16