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undergraduate thesis
Izrada strategije nove IT usluge
2019. urn:nbn:hr:211:250289
Kolbas, Denis
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

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Kolbas, D. (2019). Izrada strategije nove IT usluge (Undergraduate thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:250289

Kolbas, Denis. "Izrada strategije nove IT usluge." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2019. https://urn.nsk.hr/urn:nbn:hr:211:250289

Kolbas, Denis. "Izrada strategije nove IT usluge." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2019. https://urn.nsk.hr/urn:nbn:hr:211:250289

Kolbas, D. (2019). 'Izrada strategije nove IT usluge', Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 13 April 2024, https://urn.nsk.hr/urn:nbn:hr:211:250289

Kolbas D. Izrada strategije nove IT usluge [Undergraduate thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2019 [cited 2024 April 13] Available at: https://urn.nsk.hr/urn:nbn:hr:211:250289

D. Kolbas, "Izrada strategije nove IT usluge", Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2019. Available at: https://urn.nsk.hr/urn:nbn:hr:211:250289

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Metadata
TitleIzrada strategije nove IT usluge
Title (english)Strategy development of new IT service
AuthorDenis Kolbas
MentorKatarina Pažur Aničić (mentor)
MBZ: 340193
Committee memberVjeran Strahonja
MBZ: 95553
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2019-09-27, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Ovaj rad bavi se okvirom za upravljanje informacijskim uslugama – ITIL. Konkretno, u radu se obrađuje životna faza strategije usluge koja zajedno s dizajnom, tranzicijom, operacijom i kontinuiranim unaprjeđenjem usluge čini cijeli životni ciklus usluge. Strategija usluge sagledana je kroz pet procesa od kojih je sačinjena – prvo u teorijskom smislu, a zatim je primijenjena i na usluzi growth marketinga. Na usluzi su primijenjeni procesi, metode i najbolje prakse koji ITIL propisuje s ciljem izrade strategije
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:250289
Study programmeTitle: Business Systems
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution 3.0 Unported (CC BY 3.0) icon
Created on2020-05-04 10:23:25