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master's thesis
Upravljanje informatičkim uslugama u oblaku
2020. urn:nbn:hr:211:133382
Derjanović, Matea
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Derjanović, M. (2020). Upravljanje informatičkim uslugama u oblaku (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:133382

Derjanović, Matea. "Upravljanje informatičkim uslugama u oblaku." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2020. https://urn.nsk.hr/urn:nbn:hr:211:133382

Derjanović, Matea. "Upravljanje informatičkim uslugama u oblaku." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2020. https://urn.nsk.hr/urn:nbn:hr:211:133382

Derjanović, M. (2020). 'Upravljanje informatičkim uslugama u oblaku', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 18 April 2024, https://urn.nsk.hr/urn:nbn:hr:211:133382

Derjanović M. Upravljanje informatičkim uslugama u oblaku [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2020 [cited 2024 April 18] Available at: https://urn.nsk.hr/urn:nbn:hr:211:133382

M. Derjanović, "Upravljanje informatičkim uslugama u oblaku", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:211:133382

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Metadata
TitleUpravljanje informatičkim uslugama u oblaku
Title (english)IT Service Management in Cloud Computing
AuthorMatea Derjanović
MentorRuben Picek (mentor)
MBZ: 241564
Committee memberMelita Kozina (član povjerenstva)
MBZ: 210815
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2020-07-07, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Diplomski rad objašnjava potrebe poslovanja i suvremene aktualne pristupe upravljanju uslugama. Fokus rada primarno je na upravljanju informatičkim uslugama u oblaku primjenom najbolje prakse ITIL-a (eng. IT Infrastructure Library). Istaknute su faze životnog ciklusa usluge prema ITIL-u s pojašnjenim primarnim procesima unutar svake faze. Rad sadržava također primjere uvođenja ITIL-a u Europi i Hrvatskoj. S obzirom da je fokus rada na računalstvu u oblaku (eng. Cloud), bitan je koncept upravljanja informatičkim uslugama (eng. IT-Service-Management) kroz kojeg su promatrane usluge u oblaku. Kako bi se istaknule sličnosti i razlike, provedena je usporedba postojećih platformi u oblaku prema određenim kriterijima. U praktičnom primjeru prikazana je implementacija ITIL-a u Microsoft Azuru koji predstavlja pružatelja usluga u oblaku.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:133382
Study programmeTitle: Business Systems Organization
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra informatike (magistar/magistra informatike)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to authenticated users
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2021-05-06 13:06:39