prikaz prve stranice dokumenta CRM 3.0
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undergraduate thesis
CRM 3.0
2021. urn:nbn:hr:211:723501
Matijević, Valentina
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Matijević, V. (2021). CRM 3.0 (Undergraduate thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:723501

Matijević, Valentina. "CRM 3.0." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2021. https://urn.nsk.hr/urn:nbn:hr:211:723501

Matijević, Valentina. "CRM 3.0." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2021. https://urn.nsk.hr/urn:nbn:hr:211:723501

Matijević, V. (2021). 'CRM 3.0', Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 05 December 2024, https://urn.nsk.hr/urn:nbn:hr:211:723501

Matijević V. CRM 3.0 [Undergraduate thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2021 [cited 2024 December 05] Available at: https://urn.nsk.hr/urn:nbn:hr:211:723501

V. Matijević, "CRM 3.0", Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:211:723501

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Metadata
TitleCRM 3.0
Title (english)CRM 3.0
AuthorValentina Matijević
MentorSandro Gerić (mentor)
MBZ: 262613
Committee memberIva Gregurec (član povjerenstva)
MBZ: 301524
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2021-09-20, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
U radu su objašnjene razvojne faze koncepta upravljanja odnosima s klijentima od CRM 1.0 do CRM 3.0, te kako su se one kretale i što je karakteristično za svaku razvojnu fazu.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:723501
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to authenticated users
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2021-09-27 04:10:18