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undergraduate thesis
Služba pomoći i pozivni centar
2008. urn:nbn:hr:211:320249
Vindiš, Mario
University of Zagreb
Faculty of Organization and Informatics

Cite this document

Vindiš, M. (2008). Služba pomoći i pozivni centar (Undergraduate thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:320249

Vindiš, Mario. "Služba pomoći i pozivni centar." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2008. https://urn.nsk.hr/urn:nbn:hr:211:320249

Vindiš, Mario. "Služba pomoći i pozivni centar." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2008. https://urn.nsk.hr/urn:nbn:hr:211:320249

Vindiš, M. (2008). 'Služba pomoći i pozivni centar', Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 30 October 2024, https://urn.nsk.hr/urn:nbn:hr:211:320249

Vindiš M. Služba pomoći i pozivni centar [Undergraduate thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2008 [cited 2024 October 30] Available at: https://urn.nsk.hr/urn:nbn:hr:211:320249

M. Vindiš, "Služba pomoći i pozivni centar", Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2008. Available at: https://urn.nsk.hr/urn:nbn:hr:211:320249

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Metadata
TitleSlužba pomoći i pozivni centar
Title (english)Služba pomoći i pozivni centar
AuthorMario Vindiš
MentorVjeran Strahonja (mentor)
MBZ: 95553
Committee memberRuben Picek
MBZ: 241564
GranterUniversity of Zagreb
Faculty of Organization and Informatics
Varaždin
Defense date and country2008-09-26, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
U završnom radu obrađena je tematika službe pomoći i pozivnog centra. Opisan je centar pomoći te se dao uvod u tehnologije pozivnog/kontaktnog centra. Također se prikazuju funkcije, te nešto o osoblju centra. Obrađen je primjer razvoja kontaktnog centra i dan je pregled softverskih rješenja.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:320249
Study programmeTitle: Business Systems
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) informatike)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2017-01-26 08:32:01