Generičke mjere u perspektivi učenja i rasta metode uravnoteženih bodovnih tablica

master's thesis

• Title (english): Generic Measures in the Learning and Growth Perspective of Balanced Scorecard Methodology
• Author: Matea Šestak
• Mentor: Željko Dobrović (mentor); MBZ: 217896
• Committee member: Violeta Vidaček-Hainš; MBZ: 246435
• Granter: University of Zagreb; Faculty of Organization and Informatics; (Department of Organization); Varaždin
• Defense date and country: 2012-10-16, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Information and Communication Sciences; Organization and Informatics

Abstract

U radu je opisan balanced scorecard. Također, opisane su četiri perspektive balanced scorecarda (financijska perspektiva, perspektiva klijenata, perspektiva internih procesa i perspektiva učenja i rasta). Balanced scorecard se danas koristi jer osim financijskih mjera daje uvid i u nefinancijske aspekte poslovanja (odnosi s kupcima, dobavljacima). U radu je također napravljen primjer balanced scorecarda za poduzeće Mercator d.d.

• Keywords: mjere; mjerenje organizacijskih performansi; perspektive strateške mape ciljeva; učenje i rast; uravnotežene bodovne tablice
• Language: croatian
• URN:NBN: urn:nbn:hr:211:721986
• Study programme: Title: Information and Programming Engineering; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra informatike (magistar/magistra informatike)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2017-01-26 13:19:02