Access restricted to students and staff of home institution
master's thesis
12   4
Designing IT services supported by ITIL best practices
Tea Kiđemet (2014)
University of Zagreb
Faculty of Organization and Informatics Varaždin
Department of Information Systems Development
Metadata
TitleDizajn IT usluga podržan ITIL najboljom praksom
AuthorTea Kiđemet
Mentor(s)Melita Kozina (thesis advisor)
Abstract
Tema rada je dizajn usluga podržan ITIL najboljom praksom. Najprije su ukratko opisane IT usluge, sam ITIL i na kraju sam se posebno osvrnula na Dizajn usluga. Na konkretnom poduzeću sam opisala dizajn usluga. Za svaki proces je naveden primjer u tom konkretnom poduzeću. Na kraju sam istražila u kojoj mjeri je prisutan sam ITIL.
Parallel title (English)Designing IT services supported by ITIL best practices
Committee MembersZdravko Krakar
GranterUniversity of Zagreb
Faculty of Organization and Informatics Varaždin
Lower level organizational unitsDepartment of Information Systems Development
PlaceVaraždin
StateCroatia
Scientific field, discipline, subdisciplineSOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Study programme typeuniversity
Study levelgraduate
Study programmeEconomics of Entrepreneurship
Academic title abbreviationmag. oec.
Genremaster's thesis
Language Croatian
Defense date2014-09-25
Parallel keywords (Croatian)itil najbolja praksa; životni ciklus it usluga; dizajn it usluga; kvaliteta dizajna
Resource typetext
Access conditionAccess restricted to students and staff of home institution
Terms of usehttp://creativecommons.org/licenses/by-nc-nd/3.0/
URN:NBNhttps://urn.nsk.hr/urn:nbn:hr:211:786596