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master's thesis
18   6
Designing IT services supported by ITIL best practices
Tea Kiđemet (2014)
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development
Cite this document...

Kiđemet, T. (2014). Dizajn IT usluga podržan ITIL najboljom praksom (Master's thesis). Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:786596

Kiđemet, Tea. "Dizajn IT usluga podržan ITIL najboljom praksom." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2014. https://urn.nsk.hr/urn:nbn:hr:211:786596

Kiđemet, Tea. "Dizajn IT usluga podržan ITIL najboljom praksom." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2014. https://urn.nsk.hr/urn:nbn:hr:211:786596

Kiđemet, T. (2014). 'Dizajn IT usluga podržan ITIL najboljom praksom', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 22 August 2019, https://urn.nsk.hr/urn:nbn:hr:211:786596

Kiđemet T. Dizajn IT usluga podržan ITIL najboljom praksom [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2014 [cited 2019 August 22] Available at: https://urn.nsk.hr/urn:nbn:hr:211:786596

T. Kiđemet, "Dizajn IT usluga podržan ITIL najboljom praksom", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2014. Available at: https://urn.nsk.hr/urn:nbn:hr:211:786596

Metadata
TitleDizajn IT usluga podržan ITIL najboljom praksom
Title (english)Designing IT services supported by ITIL best practices
AuthorTea Kiđemet
MentorMelita Kozina (mentor)
MBZ: 210815
Committee memberZdravko Krakar
MBZ: 139642
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2014-09-25, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Tema rada je dizajn usluga podržan ITIL najboljom praksom. Najprije su ukratko opisane IT usluge, sam ITIL i na kraju sam se posebno osvrnula na Dizajn usluga. Na konkretnom poduzeću sam opisala dizajn usluga. Za svaki proces je naveden primjer u tom konkretnom poduzeću. Na kraju sam istražila u kojoj mjeri je prisutan sam ITIL.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:786596
Study programmeTitle: Ekonomika poduzetništva
Study programme type: sveučilišni
Study level: diplomski
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsRestricted access
Terms of usehttp://creativecommons.org/licenses/by-nc-nd/3.0/
Created on2017-01-26 13:51:30