master's thesis
Design of IT services and Service Level Management according to ITIL

Magdalena Jovanović (2012)
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development
Cite this document...

Jovanović, M. (2012). Dizajn IT usluga i upravljanje razinama IT usluga prema ITIL-u (Master's thesis). Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:170060

Jovanović, Magdalena. "Dizajn IT usluga i upravljanje razinama IT usluga prema ITIL-u." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2012. https://urn.nsk.hr/urn:nbn:hr:211:170060

Jovanović, Magdalena. "Dizajn IT usluga i upravljanje razinama IT usluga prema ITIL-u." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2012. https://urn.nsk.hr/urn:nbn:hr:211:170060

Jovanović, M. (2012). 'Dizajn IT usluga i upravljanje razinama IT usluga prema ITIL-u', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 21 August 2019, https://urn.nsk.hr/urn:nbn:hr:211:170060

Jovanović M. Dizajn IT usluga i upravljanje razinama IT usluga prema ITIL-u [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2012 [cited 2019 August 21] Available at: https://urn.nsk.hr/urn:nbn:hr:211:170060

M. Jovanović, "Dizajn IT usluga i upravljanje razinama IT usluga prema ITIL-u", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2012. Available at: https://urn.nsk.hr/urn:nbn:hr:211:170060