prikaz prve stranice dokumenta Vrijednost IT usluge
Access restricted to students and staff of home institution
master's thesis
Vrijednost IT usluge
2014. urn:nbn:hr:211:265079
Gal, Velimira
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Cite this document

Gal, V. (2014). Vrijednost IT usluge (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:265079

Gal, Velimira. "Vrijednost IT usluge." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2014. https://urn.nsk.hr/urn:nbn:hr:211:265079

Gal, Velimira. "Vrijednost IT usluge." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2014. https://urn.nsk.hr/urn:nbn:hr:211:265079

Gal, V. (2014). 'Vrijednost IT usluge', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 13 January 2025, https://urn.nsk.hr/urn:nbn:hr:211:265079

Gal V. Vrijednost IT usluge [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2014 [cited 2025 January 13] Available at: https://urn.nsk.hr/urn:nbn:hr:211:265079

V. Gal, "Vrijednost IT usluge", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2014. Available at: https://urn.nsk.hr/urn:nbn:hr:211:265079

Please login to the repository to save this object to your list.
Metadata
TitleVrijednost IT usluge
Title (english)The value of IT services
AuthorVelimira Gal
MentorRenata Mekovec (mentor)
MBZ: 264446
Committee memberMelita Kozina
MBZ: 210815
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2014-09-26, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Tema rada je Vrijednost IT usluge. Rad objašnjava pojam usluge i IT usluge, vrijednost IT usluge, ITSM, ISO 20000 te mejerenje kvalitete IT usluge Servqual instrumentom.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:265079
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Public noteZbog automatske konverzije u pdf moguće su manje nepodudarnosti između originalnog dokumenta i verzije pohranjene u repozitorij.
Created on2017-01-25 13:55:09