Ključni čimbenici za implementaciju pojedinih faza u životnom ciklusu IT usluga

master's thesis

• Title (english): Critical factors for the implementation of individual stages in the life cycle of IT services
• Author: Mateja Trstenjak
• Mentor: Melita Kozina (mentor); MBZ: 210815
• Committee member: Ruben Picek; MBZ: 241564
• Granter: University of Zagreb; Faculty of Organization and Informatics; (Department of Information Systems Development); Varaždin
• Defense date and country: 2016-09-08, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Information and Communication Sciences; Organization and Informatics

Abstract

U radu su opisani ključni čimbenici za implementaciju pojedinih faza životnog vijeka IT usluga (Servise Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement). Implementacija navedenih praksi za upravljanje IT uslugama je složen zadatak u poslovnim sustavima, te inicira potrebu analize ključnih čimbenika kao što su: koncept implementacije pojedine faze (procesa) ITSM-a unutar IT funkcije; tehnološki čimbenici; rizici; ključni faktori uspjeha. Primjer implementacije ITSM-a opisan je na konkretnom poslovnom sustavu iz prakse.

• Keywords: životni ciklus it usluga; implementacija pojedinih faza životnog ciklusa it usluga
• Language: croatian
• URN:NBN: urn:nbn:hr:211:762923
• Study programme: Title: Economics of Entrepreneurship; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Access restricted to students and staff of home institution
• Created on: 2017-01-26 07:26:18